• Due to agreements with our distributors, we are only able to ship to U.S. zip codes.
  • Please provide a secure shipping address if you will not be home to receive your package, such a business address, or have your package shipped to a friend or neighbor who will be home to receive it for you. Unfortunately package thefts occasionally happen, and we are unable to file a claim with our shipping carriers if your package is stolen after delivery.
  • We care about the Earth! We reuse shipping cartons and packing materials whenever possible. This also helps us keep our shipping costs down so that we can continue to offer free domestic shipping on orders $120 and up.
  • We will ship your order through USPS or UPS standard ground delivery.  Most orders ship within 1-2 business days.
  • Orders shipping to the lower 48 states are usually delivered within 2-10 business days.
  • Sales Tax: Any order shipping to a Kansas address will have applicable Kansas sales tax applied.
  • Returns and Exchanges: You are responsible for the shipping cost to return your item(s) to us. On an item-for-item exchange, we will cover the cost to ship the replacement pair back to you.
  • Repairs: We no longer accept repairs by mail, but if you visit our store for your repair estimate, you may request to have your repair order shipped to you once it is finished. Outbound shipping for repair orders is based on the number of pairs repaired. See chart above for details.
  • Shipping rates, product information, prices, etc. sometimes change. We make every attempt to keep the information on our website accurate and up to date, but we're human! If you think you've spotted an error, please call us at 785-841-7027 or email info@footprints.com.